Delivery Terms
Delivery areas
JOHYA delivers to the following areas: mainland France, the European Union, and outside the European Union on request and subject to prior validation.
Carriers and shipping methods
Because of the value of the products, all shipments are made by insured shipment with mandatory signature on delivery, via specialist carriers or secure postal services.
[To be completed: name of the carrier or carriers selected, for example Chronopost Sécurité, FedEx International Priority, La Poste Recommandé with declared value, or a specialist provider such as Brink's / Ferrari]
Delivery times
[To be completed according to the commitments given by the carrier. Example below:]
- Mainland France: 2 to 5 business days from dispatch
- European Union: 5 to 10 business days
- Outside the European Union: 7 to 15 business days, excluding customs clearance times
These times run from the dispatch of the parcel, not from the placing of the order. For stones whose gemological certificate has not yet been issued, an additional period of [X] weeks is required before dispatch.
Delivery charges
Delivery charges are calculated according to the destination area and the value of the parcel. They are shown to the Client before the order is validated.
[To be completed: price grid or basis of calculation]
Insurance
Every shipment is covered by insurance corresponding to the declared value of the parcel. In the event of loss or theft during transport, JOHYA will refund or re-ship an equivalent product, subject to the claim actually being accepted by the carrier or the insurer.
Receipt
The Client (or any person duly authorized to receive the parcel) must sign the delivery note. If there is any doubt about the integrity of the parcel (damaged packaging, signs of opening), the Client is invited to record precise written reservations on the carrier's delivery note, or to refuse the parcel.
If the Client is absent, the Client follows the carrier's instructions to arrange a new delivery attempt or to collect the parcel from the designated pickup point or post office.
Deliveries outside the European Union
For deliveries outside the EU, the Client is solely responsible for paying the customs duties, local taxes and customs clearance fees applicable in the country of destination. JOHYA undertakes to provide all the necessary documents (commercial invoice, certificate where applicable), but cannot be held responsible for delays linked to the customs formalities of the country of arrival.